Case Study
Client: Mashreq Bank
Automating Data Capture & Processing for Mashreq Bank
Overview
Mashreq Bank, founded in 1986, is one of the most innovative and technologically advanced financial institutions in the UAE. It was the first bank in the UAE to introduce ATM cash dispensers, debit and credit cards, and consumer loans. Today, Mashreq Bank has a strong presence across the Persian Gulf, Egypt, Qatar, Kuwait, and Bahrain, offering retail and corporate banking solutions.
Challenges
Manual Data Entry
- Traditional methods relied on human intervention, leading to delays.
Error-Prone Process
Inaccuracies in customer data due to human error
Inefficient Business Processes:
- Lengthy document handling and processing slowed down operations.
Data Extraction & Integration Issues
Manual input of customer information from documents and emails into core systems was time-consuming
Security Concerns
Sensitive customer data required encryption and secure storage to comply with banking regulations.
Solution Delivered by Avenir Digital
Key Features & Innovations
To streamline Mashreq Bank’s data collection, processing, and integration, Avenir Digital Inc. designed and implemented an AI-powered automated data processing solution.
OCR-Powered Data Capture
Automated recognition of customer information from scanned documents and forms.
QR Code Scanning & Data Extraction
- Securely read QR codes and email-based customer data for seamless integration.
Elimination of Manual Data Entry
- 100% automation, reducing errors and improving efficiency.
Intelligent Data Storage & Encryption
Customer data was securely stored, ensuring compliance with banking security regulations.
Seamless Integration with Core Banking Systems
- Extracted and processed data was directly updated into Mashreq Bank’s systems.
Customizable Data Analysis & Reporting
- Provided insights based on customer information, transaction patterns, and compliance requirements.
Results & Business Impact
Eliminated human errors and reduced operational costs.
Automated workflows significantly improved customer service turnaround time
Ensured data integrity and regulatory compliance.
Allowed employees to focus on higher-value tasks rather than manual data entry.
Implemented bank-grade encryption to protect sensitive customer information.
Eliminated human errors and reduced operational costs.
Automated workflows significantly improved customer service turnaround time
Ensured data integrity and regulatory compliance.
Allowed employees to focus on higher-value tasks rather than manual data entry.
Implemented bank-grade encryption to protect sensitive customer information.
Conclusion
By implementing AI-driven OCR technology, QR code scanning, and automated data processing, Avenir Digital Inc. transformed Mashreq Bank's document handling and customer onboarding process.
• No more manual data entry – Faster, error-free operations.
• Secure data storage – Compliance with banking security standards.
• Automated business process – Reduced cost & improved efficiency.
This transformation helped Mashreq Bank accelerate its digital transformation journey, positioning it as a leader in automated banking operations.
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