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Case Study

  • Client: Safelite

Driving Digital Transformation: Avenir Digital’s Strategic Role in Safelite’s API Evolution

The Challenge: Modernizing Safelite’s IT Ecosystem

As a leader in vehicle glass repair and replacement services, Safelite needed to modernize its IT infrastructure by exposing critical capabilities through API proxies for consumer applications. The existing ecosystem consisted of nine core applications and over 300 services, each requiring thorough analysis to define API proxy requirements. Additionally, Safelite sought a structured Enterprise Architecture roadmap to align its digital transformation with business objectives while optimizing operational efficiency.

Key Challenges

Fragmented application landscape

Multiple legacy and modern systems requiring seamless integration.

Lack of centralized API governance

  • Limited visibility and standardization of API proxies.

Scalability concerns

The need for a future-ready architecture to support business growth.

Delayed integrations

The absence of standardized API proxies slowed down implementation.

Inconsistent data flows

  • Disparate systems impacting efficiency and user experience.

Avenir Digital : The Solution Partner

Avenir Digital  was engaged as a strategic partner to analyze Safelite’s applications, services, and business requirements. The goal was to define a scalable API proxy framework, enhance system interoperability, and provide a structured roadmap for implementation.

Avenir’s Approach: A Roadmap to API Excellence

To address Safelite’s challenges, Avenir Digital adopted a structured discovery and strategy development methodology, ensuring a seamless transition to an API-first architecture.

Comprehensive System Analysis

Conducted an in-depth review of 9 core applications and 300+ services to map existing integrations and dependencies.

Identified key business processes that required API exposure for efficiency gains.

Stakeholder Collaboration & Requirement Gathering

Engaged business leaders, IT teams, and system owners to align API proxy needs with business objectives.

Conducted workshops to ensure API priorities matched Safelite’s operational goals.

Established a clear API governance framework to standardize future integrations.

Developing the API Proxy Strategy & Implementation Roadmap

Categorized APIs based on use cases, dependencies, and consumer applications.

Defined security, compliance, and governance standards for scalable API deployment.

Developed a timeline, cost estimates, and resource plan for execution.

Delivered a comprehensive strategy report, including key recommendations and next steps.

The Impact: Transforming Safelite’s IT Landscape

Avenir Digital’s engagement led to significant efficiency gains and positioned Safelite for sustained digital transformation:

Business Outcomes & Strategic Benefits

Cost Savings & Efficiency Gains

Conclusion

By leveraging Avenir Digital’s expertise, Safelite successfully established a structured API proxy strategy, resulting in cost savings, enhanced operational efficiency, and a scalable enterprise architecture. The partnership empowered Safelite to modernize its digital infrastructure while aligning technology initiatives with business objectives, ensuring long-term success.

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