80% Reduction in IT Provisioning Costs
By eliminating manual effort, Mphasis significantly lowered IT operational expenses.
Case Study
Company: Mphasis Limited
Industry: IT Services & Consulting
Location: Bengaluru, India
Services: Infrastructure Technology, Application Outsourcing, IT Consulting, and Digital TransformationBusiness Overview: Mphasis Limited is a leading multinational IT services and consulting firm that provides end-to-end technology solutions. It specializes in application outsourcing, cloud computing, cybersecurity, AI, and IT infrastructure management for global enterprises.
Automating IT Provisioning for Mphasis Using RPA
Challenges & BusinessProblems
Mphasis’ IT team manually handled the provisioning of employee hardware, software, and systems access during the onboarding and offboarding processes
High Resource Dependency
The process required 12 full-time employees (FTEs) to manually grant or revoke system access
Time-Consuming & Inefficient:
The provisioning of Windows Virtual Desktop (WVD) IDs, software installations, and security configurations took days to complete.
High Risk of Errors
Manual workflows led to delays, misconfigurations, and security risks due to human errors.
Delayed Employee Productivity
New hires experienced delays in accessing their work environments, affecting onboarding efficiency
Avenir Digital’s Solution
Avenir Digital’s Solution: RPA-Driven IT Provisioning
Avenir Digital deployed Robotic Process Automation (RPA) to fully automate Mphasis’ IT provisioning system
Role-Based Access Control (RBAC) Integration
- Bots assign system access based on predefined roles and permissions, ensuring compliance and security best practices.
Seamless Employee Offboarding
- Upon resignation or termination, the bots automatically revoke WVD access and disable system credentials to maintain security.
End-to-End Audit Trail & Compliance Reporting
- All provisioning actions are logged and monitored in real-time, ensuring a secure and auditable IT workflow.
Automated Windows Virtual Desktop (WVD) ID Creation
• New employees receive instant access to their virtual desktop environments, eliminating manual intervention.
• Ensured faster onboarding, enabling employees to be productive from day one.
Automated Microsoft System Center Configuration Manager (SCCM) Management
• RPA bots track IT inventory, assist in application installations, and deploy updates/security patches without human intervention.
• Ensured real-time software distribution and compliance enforcement across Mphasis’ network.
Business Impact & Measurable Benefits
| Benefit Category | Before RPA Implementation | After Avenir’s Automation | Impact |
|---|---|---|---|
|
IT Provisioning Time |
Days per employee |
Minutes per employee |
Instant access & onboarding |
|
FTEs Required |
12 full-time employees |
Only 2 employees for oversight |
10 FTEs redeployed to higher-value tasks |
|
Operational Costs |
High due to manual effort |
Significantly reduced costs |
Major cost savings |
|
Error Rate |
High (manual errors) |
100% error-free |
Improved security & compliance |
|
Employee Onboarding Experience |
Delays in system access |
Immediate access on day one |
Higher productivity & satisfaction |
|
Security & Compliance |
Prone to misconfigurations |
Fully automated & auditable |
Better governance & compliance |
Key Outcomes & Achievements
10 FTEs Redeployed to Higher-Value Work
Instead of repetitive provisioning tasks, IT staff now focus on innovation and strategic projects.
100% Automated & Error-Free IT Access Management
Ensured seamless onboarding and offboarding while maintaining compliance & security.
Enhanced Employee Experience
New hires gained instant system access, boosting productivity from day one.
Improved IT Security & Auditability
The system now features fully automated audit trails and compliance tracking for risk-free IT operations.
80% Reduction in IT Provisioning Costs
By eliminating manual effort, Mphasis significantly lowered IT operational expenses.
10 FTEs Redeployed to Higher-Value Work
Instead of repetitive provisioning tasks, IT staff now focus on innovation and strategic projects.
100% Automated & Error-Free IT Access Management
Ensured seamless onboarding and offboarding while maintaining compliance & security.
Enhanced Employee Experience
New hires gained instant system access, boosting productivity from day one.
Improved IT Security & Auditability
The system now features fully automated audit trails and compliance tracking for risk-free IT operations.
Conclusion: Mphasis’ Digital IT Transformation Success
By implementing Avenir Digital’s RPA-driven automation, Mphasis revolutionized its IT provisioning system. The automation solution eliminated inefficiencies, improved security, and reduced costs, resulting in:
• Faster, scalable, and error-free IT access management
• Improved employee productivity & satisfaction
• Optimized IT workforce allocation
• Greater operational efficiency & security compliance
This successful RPA implementation positioned Mphasis as a leader in digital IT operations while demonstrating how automation can drive enterprise-wide efficiency, security, and cost savings.
By implementing Avenir Digital’s RPA-driven automation, Mphasis revolutionized its IT provisioning system. The automation solution eliminated inefficiencies, improved security, and reduced costs, resulting in:
• Faster, scalable, and error-free IT access management.
• Improved employee productivity & satisfaction.
• Optimized IT workforce allocation.
• Greater operational efficiency & security compliance.
This successful RPA implementation positioned Mphasis as a leader in digital IT operations while demonstrating how automation can drive enterprise-wide efficiency, security, and cost savings.
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